Last updated: 26 November 2025
1. Introduction
Cleantric Solutions (“we”, “our”, “us”) is committed to protecting personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. This Privacy Policy explains how personal data may be collected, used, or disclosed when you interact with our website or contact us.
2. Data Collected Through Website and Third-Party Providers
Our website is hosted on third-party platforms such as WordPress.com and may use plugins, themes, analytics tools, or integrations from external service providers. These third parties may automatically collect certain information when you visit our website, including IP addresses, browser types, device details, system logs, cookies, and general usage data. Such data collection is governed by the privacy policies of the respective providers, and we do not control or manage how these third parties collect, store, or process this information.
3. Personal Data You Provide Directly
If you choose to contact us via email, WhatsApp, phone, or other communication channels, you may voluntarily provide personal data such as your name, contact information, service address, or details related to cleaning service requests. By providing this information, you consent to our use of the data for responding to enquiries, preparing quotations, coordinating and delivering services, internal administration, record-keeping, and complying with legal or regulatory obligations. We do not sell or share your personal data with external marketing organisations.
4. Use of Cookies
Cookies or similar technologies may be used on our website by WordPress or other service providers to support essential website functionality, improve performance, enhance user experience, or analyse general traffic patterns. You may disable cookies through your browser settings if you prefer, though this may affect certain site features.
5. How We Use Personal Data
Any personal data voluntarily provided by you will be used only for purposes you have consented to, such as responding to enquiries, managing service bookings, performing cleaning services, processing payments, improving customer experience, or meeting regulatory requirements. Personal data is retained only for as long as necessary to fulfil these purposes.
6. Data Protection and Security Measures
We take reasonable technical and organisational measures to safeguard personal data under our possession or control, such as limiting access to authorised personnel and ensuring responsible handling of data. However, no digital system or online platform can guarantee absolute security. We cannot be responsible for how WordPress or other third-party providers collect, store, or secure data on their systems.
7. Data Breach Procedures
In the unlikely event of a data breach involving personal data under our possession or control, we will investigate the incident promptly, take steps to contain the breach, and notify affected individuals where required. If the breach meets the PDPA’s reporting criteria, we will notify the Personal Data Protection Commission (PDPC). We are not responsible for breaches that occur on third-party platforms outside our control.
8. Links to External Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, security practices, or privacy policies of these external sites.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, service providers, or legal requirements. The “Last updated” date at the top of this page will reflect the most recent version. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Information
For any enquiries regarding this Privacy Policy or our compliance with the PDPA, please reach out to us:
Cleantric Solutions (Singapore)
Email: sales@cleantricsolutions.com
Phone: +65 8661 3076
Website: www.cleantricsolutions.com